UCES is based on SAP Biller Direct, which is a component of SAP Financial Supply Chain Management (SAP FSCM) and provides functions for Electronic Bill Presentment and Payment (EBPP).
UCES Pro Evolution represents the next logical step for the UCES application platform and is based on the extensive implementation experience garnered over the many implementations in which we were involved. See More...
The combination of e-billing and e-service for utilities has become SAP's IS-U flagship for Customer Self-Service; often referred as Internet Self-Service.
UCES is an extension of the e-billing and e-payment application (EBPP) SAP Biller Direct and provides front-end functionality to different user groups
Offer your customer, your business partner or employees the tools the need to manage bills and payments anywhere and to get access to fully automated services.
The online service solution can adapt to your personal needs by enabling, restricting, enhancing or disabling features for any common user scenarios. Offer specific functionalities depending on the user group such as companies, customers, third party collection or customer service agents.
Move-In/Out/Within processes are provided as fully or semi-automated automated processes. Customers can sign-up or sign-out for utilities services within your services area, whilst all provided information is validated instantly to ensure accurate details in your ERP backend.
Still operating regular meters? Service technicians are expensive and do not frequently read the actual meter status, hence meter reads by utilities service providers are often just estimated. UCES allows customers to provide their meter reads online to indentify early inaccurate estimated meter reads to the user. An included validation process insures, that a customer is not providing by purpose wrong details. As additional benefit to the utilities company, those customer meter reads can be used as basis to provide better calculations for future estimations, which improves the customer satisfaction.
Companies often stay in conflict with the challenge to provide the best possible service to the customer and as well as keeping the cost under control, that's where SAP's solution steps in.
UCES allows transforming your customer service into a fully automated 24/7 service. Customers do not have to face the wait loop of your call centre as they get access to a more detailed insight into their online account.
Interactions between customers and service agents are expensive, because you have to operate an expensive customer service centre. UCES is not only reducing the required interactions with customer service agent by automating processes, it also improves the interactions to provide a faster and more reliable service. Nothing gets lost - Any customer interaction and service request is directly visible within your SAP system and gets processed immediately by the responsible person.
We offer a comprehensive range of pre-defined services in a quick and efficient manner to lower your financial risk. The benefit for you is that these services are delivered on a fixed-price basis so you are not exposed to any of the risk of a project over-running. Our packaged services are designed to address basic delivery of technical services, which can be upgraded through a number of additional modules.