The standard and balance mode enables all EBPP services for customers to view and manage their transactions either in a chronologically order (like a bank account) to pay against the balance or as individual line items.
Biller Direct can be used to enable a integration with Collection companies. All standard functionalities are available to collection agents, who collect receivables on behalf of your company.
Within the Buy-Side mode third party suppliers are able to upload and manage invoices to the company. Either individual or mass upload of invoices is supported, which result in FI- or MM-invoices in the ERP system. Processed documents are automatically linked to FI-AP documents.
Using the Call Center mode is enabling the standard mode for customer service representatives to display the Biller Direct application as sub-component of the call center application including extra functionality.
SAP Biller Direct is the combination of E-Billing, E-Payment and E-Service processes. Together with Credit Dispute and Collections a component of SAP Receivables Management, which itself is part of SAP Financial Supply Chain Management (FSCM) to provide functions as Electronic Bill Presentment and Payment (EBPP) solution to customers and business partners.
Web-based billing is empowering customers who want a digital relationship and stimulation real-time collaboration. Those customers who are small to midsize businesses themselves have learned new approaches that have led to their own productivity gains. They enhanced margins, decreased interest expenses and financial fees, and gained efficiencies from streamlined business processes and paper-reduction initiatives.
SAP Biller Direct enables real-time integration between the SAP backend system and the Internet without any data redundancies. Users are able to see, created and modify data. To better control modification on critical parts within the SAP backend, master data changes can be encapsulated using Internet Service Requests (ISR) tickets - in other words, nothing will be applied until an employee as reviewed and approved those change requests.
Web-Users accounts can have one or more references to customer or business partners, hence Web-Users are maintained independent from any business data. In an environment with various web-application, web-user details are required to be access by various SAP and Non-SAP applications. Supported are therefore SAP specific environments like NetWaver ABAP and Java (UME) based user databases as well as LDAP compatible systems.
Additional supported is a SAP CRM integration to retrieve users and data references from the Customer Relationship Management system as well as a flexible mechanism to enable a custom integration using alternative systems.
Biller Direct is designed to enable web-service functionalities for various back-end systems at the same time using the same Web-User. Web-Users can logon and switch between various business partners / customers, where each record can be stored in different backend systems.
Activities of Web-users like displaying bills, logon and registrations are recorded within the SAP backend system. Those data can be used to identify the acceptance of provided e-services and also the confidence, that a customer has seen specific information (e.g. Bills).
Supported are payments using Bank, Credit or Debit Cards. Furthermore it is possible to maintain promise to pay and notifications about performed payments by cash / cheque. If the user has chosen to save payment details, those details are stored within an encrypted environment and masked on displayed to prevent frauds.
In today's business almost all business processes are optimized to the optimum, but does it count for every process?
|Order||4 - 7 days||Today|
|Delivery||14 - 21 days||Next day|
|Invoice||4 - 7 days||Same day|
|Payments||45 - 60 days||45 - 60+ days|
Customers, who are paying bills on bill receipt are not so common as they most businesses are hoping. Most of the customer do delay payments to the very last day, but to the very disadvantage of the business owner.
Every single day counts - With 500 million of revenue, a one day reduction in DSO can generate up to 1.4 million additional cashflow! With a reduction from 90 to 83 days, 9.8 millions will be saved every year.
Using Biller Direct is reducing your DSOs and improves your Cash Flow as you maintain a closer relationship to your customers. Your customer gets instantly informed about new available & due bills and can interact with your IT services. Promote your payment service within Biller Direct to authorize automatic debit and receive the compensation for your services in the shortest period of time.
We offer a comprehensive range of pre-defined services in a quick and efficient manner to lower your financial risk. The benefit for you is that these services are delivered on a fixed-price basis so you are not exposed to any of the risk of a project over-running. Our packaged services are designed to address basic delivery of technical services, which can be upgraded through a number of additional modules.